Terms and conditions


The Crafty Old Mare is a UK-based company, and as such is subject to the laws of England and Wales. The information provided below does not affect your statutory rights.


All prices quoted on this website are correct at the time of publication. However, prices may occasionally change due to circumstances beyond our control and we are not obliged to sell you any goods at the previously-quoted price. All products shown on this website are subject to availability. Acceptance of your order and prices will be confirmed on receipt of your order.


Value Added Tax is not applicable to the products sold on this website.


You may cancel any order prior to despatch, and all goods can be returned within 28 days providing you meet the cost of return postage. Goods must be returned in as-new and unopened condition. A handling fee will be deducted to cover the cost of P&P. This does not apply to faulty or damaged items. Please inform us of any cancellation at the earliest opportunity.

Bespoke items cannot be cancelled once produced, and are excluded from the standard terms of distance selling regulations.


Returns must be discussed with us, so please email info@thecraftyoldmare.co.uk if you experience any problems. To be considered for a refund, goods must be returned in as-new and unopened condition; a handling fee will be deducted to cover the cost of P&P. This does not apply to faulty or damaged items, but please contact us if you experience any problems.


Prices quoted are inclusive of free tracked delivery to UK mainland addresses using Royal Mail. Please allow up to 14 days for delivery, although in most cases we endeavour to be much quicker. Please bear in mind out-of-stock or pre-order items won’t reach you until they’re in stock here first.


Payment is currently offered using PayPal or BACS bank transfer. We are currently investigating payment using credit cards and debit cards, so please check back later.


Original graphics, copywriting, text, images, photography and material on this website is copyright thecraftyoldmare.co.uk.

All website design, graphic icons, graphic design, SEO copywriting, underlying source code and other material on this website is copyright thecraftyoldmare.co.uk. All rights reserved.

Permanent copying and/or storage (including any other website), modification, distribution or republication of the whole or any element of this website and/or its design without the prior written permission of thecraftyoldmare.co.uk is strictly prohibited. Should you wish to make inquiries about a licence to reproduce material from this website, please contact thecraftyoldmare.co.uk on info@thecraftyoldmare.co.uk.

Please bear in mind all photography and images on this website remain the property of their respective owners. Therefore, modification, distribution, transmission or republication of any element is strictly prohibited.


Thecraftyoldmare.co.uk is the registered name and trademark of thecraftyoldmare.co.uk. Any other company names mentioned herein may be trademarks of their respective owners.


The information on this website is provided for general reference purposes only. thecraftyoldmare.co.uk makes every effort to ensure that the information on this website is accurate and up to date. However, we make no representations or warranties with respect to this website or the accuracy of the information, including graphics, designs, words, photographs and linked information, their completeness or suitability for any purpose.

We therefore cannot accept responsibility for any loss, damage or inconvenience caused by reliance on material contained on this site, including linked information. All users should check any information on the internet before acting or relying upon it.

We cannot guarantee that this website or the server on which it resides is free from viruses or errors of any description, nor can we commit to providing uninterrupted service. Thecraftyoldmare.co.uk. will not accept liability for any incompatibility of this website with your equipment, software or telecommunications links. By using this website you agree that we are not responsible for your or any third party consequential or incidental damages arising from use of this website or any internet content. Should you feel any dissatisfaction for this website or any of its content, please stop using it immediately.

If you find the content of any material contained on thecraftyoldmare.co.uk website unacceptable or offensive, please email us on info@thecraftyoldmare.co.uk.


Internet links to other websites are provided for your convenience, and inclusion of any links to external websites do not imply endorsement or approval by Thecraftyoldmare.co.uk of the linked website, its operator or its content. We do not control such websites and are not responsible for the content of any website outside of our site.

You are welcome to establish a hypertext link to the home page of Thecraftyoldmare.co.uk website, but not otherwise, provided there is no implied endorsement or sponsorship of you, your company or your website by us.


As a condition of your use of this website, you warrant to us that you will not use the website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the website in any manner which could damage, disable, overburden, or impair the website or interfere with any other party’s use and enjoyment of the website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the website.


This agreement shall be governed by and construed in accordance with the laws of England. Any dispute will be dealt with by the English courts.


Users of thecraftyoldmare.co.uk’s services agree to our payment terms of payment on order and before delivery unless specifically agreed otherwise in writing. Bespoke items are non-refundable.


Thecraftyoldmare.co.uk website is operated from Willoughton in Lincolnshire. To find out more about this website, please contact us by email on info@thecraftyoldmare.co.uk.